Frequently Asked Questions
Everything you need to know about MyWishClips
Getting Started
What is MyWishClips?
MyWishClips is a modern video guestbook that lets your guests record heartfelt messages, stories, and well‑wishes. All clips are collected into a private gallery you can view and download.
How does it work?
Guests scan your event QR code, record a short video, and it instantly appears in your private gallery. No app downloads, no accounts, no hassle.
Do guests need an account?
No. Anyone with your event link or QR code can record and submit a video.
Can I email my guests from MyWishClips?
Yes. Upload your guest list on the Guests tab of your event dashboard and MyWishClips sends every guest a personalized invitation with your QR code and upload link — in one click. Each guest receives their own copy with their name in it.
How do I upload my guest list?
Download the CSV template from the Guests tab, add your guests' names and email addresses, and upload the file. Duplicate emails are skipped automatically, and you can also add guests one at a time.
Free vs. Paid
What does it cost and can I get it for free?
MyWishClips is just $30 for unlimited video uploads and downloads. You can get MyWishClips for free by referring to one event professional who signs up for the MyWishClips Pro app where they receive one free event to offer their clients. When they sign up, you are refunded your $30 automatically. Win-Win for you and a vendor!
Uploads, Storage & Access
How long are videos stored?
Your private preview gallery stays active for 30 days after the date of your event and is automatically deleted after that.
Who can view my gallery?
Only you can view your gallery.
Can I download my videos?
Yes. Your videos can be downloaded or shared in high‑resolution up to 30 days from the date of the event.
Can I hide or remove a clip?
Yes. You can delete any video from your gallery at any time.
Privacy & Safety
Is my content private?
Yes. Your gallery is private and only accessible through your unique link. We never share or use your videos for any purpose.
Why do links expire?
Expiring links help protect your content and prevent unauthorized sharing.
Troubleshooting
Why won't my video upload?
This is usually due to weak internet or a large file size. Try switching to Wi‑Fi or closing other apps.
Why is playback buffering?
Slow network connections can cause buffering. Refreshing the page or switching networks often helps.
Why can't I open the gallery link?
The link may have expired or been mistyped. Request a fresh link from the event host.
Payments & Billing
What payment methods do you accept?
Major credit and debit cards are supported.
Do you offer refunds?
Refunds are handled on a case‑by‑case basis but is automatic upon verification of an event vendor referral and acceptance. Contact support if you believe there's been an issue.
What happens if my purchase fails?
You won't be charged. Try again or contact support if the issue continues.
Technical Requirements
What file formats are supported?
Most standard mobile video formats are accepted, including MP4 and MOV.
Why are uploads limited to 720p?
720p keeps uploads fast, reliable, and cost‑efficient for guests while still delivering excellent viewing quality.
Which devices are supported?
Any modern smartphone, tablet, or computer with a browser can record and view clips.
Policies
Who owns the videos?
You do. All content belongs to you and your guests.
What content is allowed?
We ask guests to keep submissions respectful and appropriate for all audiences.
What happens if someone uploads inappropriate content?
You can delete it immediately, and you may report it to our support team for review.